Please make your order/inquiry by filling in the international shopping order form. If you are making an order please quote the URL code of the goods.
» Order Form (English)
Upon receiving your order form we will email you the total price including packing fee, delivery cost and handling charge.
From December 2021, the shipping fee has been revised.
10% of the order price will be charged as a service fee.
Together we will inform you the URL code from which we ask you to make your payment.
Once we have confirmed the transaction, the goods will be dispatched.
TERMS & CONDITIONS
Ordered goods will be shipped via JP Post EMS.
For further information, please read the following.
We regret that we cannot accept any cancellations unless owing to inconveniences on our side, filament.
In the rare event that goods are damaged on receipt or incorrectly supplied, we ask you to notify us by email within 3 days of delivery. In case of damage, we ask you to photograph the condition of the goods immediately, and attach it to the email you send to us. This will serve as evidence to process insurance matters. Without the photograph the claim of damage may be rejected. Please pack the item in its original packing and return to us either by UPS or EMS or TA-Q-BIN, free of charge. Once we have received your email and confirmed the goods, we will organize a full refund. Refund will be issued to the card used when placing the order. According to procedure, refund will be made to your credit card after your initial payment. If you have settled the payment by PayPal, the sum will be returned to your PayPal account.
*We do not accept refund in cases where you wish to return the goods for any other reason than damage or incorrect supply. We also cannot accept returns of goods that have been used by the recipient after the delivery. This rule is strictly observed for the protection of all customers.
*Our website features goods that have been carefully selected. Please note that they are works of artists and that they are mostly one off items. For this reason we cannot organize a replacement unless the item you have chosen is mass-produced.
PayPal and credit cards are accepted.
The following credit cards are accepted:
Visa / mastercard /AMERICAN EXPRESS
Payment will include the price of goods you wish to purchase,
handling charge, packing and shipping fee
* All orders delivered outside Japan are entitled to a tax refund.
*Handling charge will differ depending on how the payment is made.
*Recipients may have to pay import duty or other taxes. We cannot be held liable for any import duties on orders made with filament. If local charges are to occur, you will be invoiced from the courier.
1.DEFINITIONS OF PERSONAL DATA
Personal Data is any Personal Information that you provide to us and which is recorded and used by us and by which you can be identified.
2. DATA COLLECTED
If you wish to order/inquire our goods we ask you to provide personal information necessary.
Any personal information we collect from you will be used in accordance with applicable laws.
Any of the following data may be collected:
c) telephone number
d) email address
e) delivery information
f) past record in relation to your purchase
g) information that may identify you by combining the data above
3. OUR USE OF DATA
The details we collect will be used to:
a) confirm and verify your order
b) confirm and verify your shipment
c) process your order/inquiry and communicate with you about the goods you have ordered/inquired
d) notice you any related information about our products and services
Your Data will not be disclosed to third parties unless in cases as follows:
a) under duty to disclose or share your personal details in order to comply with any legal obligation
b) where it is difficult to obtain consent in person, we may disclose your data to protect the rights, property or safety of our customers.
4. SAFETY AND SECURITY OF YOUR PERSONAL DATA
In order to protect all our customer's personal data against loss, misuse, alteration and illegal activities, the service provider uses advanced security measures to protect your information. In addition, every data collected, in accordance with applicable laws, will be handled with greatest attention to protect them from fraud.
5. REMOVAL/MODIFICATION OF PERSONAL DATA
If you wish to remove/modify your personal data, please email us on firstname.lastname@example.org. Following close verification we will promptly remove/modify your data.
Cookies are small pieces of information that are stored by your browser on your computer hard drive. They contain no recognizable personal information therefore your privacy will not be violated. We use them to constantly improve our service to you. However you do have the ability to decline cookies by modifying the settings on your browser.
Security of our website is of up most importance to us. In order to prevent interception, obstruction and alteration, our site uses software that provides high-level encryption technology. This will scramble your personal data when you transmit it to us. The process is known as SSL (Secure Sockets Layer) and we are constantly updating our technology to provide you with the maximum practicable level of security.
Please make your inquiry to the following email address:
e-mail : email@example.com